At AzlinCosmetics, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
✅ The item is unused, unopened, and in its original packaging.
✅ The return request is made within 7 days of delivery.
✅ The product received is damaged, defective, or incorrect.
Non-Returnable Items:
❌ Opened or used beauty/skincare products (for hygiene reasons).
❌ Items purchased during a sale or promotional offer.
❌ Customized or personalized products.
2. How to Request a Return
- Email us at [Your Email] or WhatsApp [Your Contact Number] with your order details and reason for return.
- Provide clear images of the product (if damaged or incorrect).
- Our team will review your request and provide return instructions.
3. Refund & Exchange Policy
🔄 Exchange: If eligible, we will send a replacement for defective or incorrect items.
💳 Refunds: Refunds are issued only for returned items that meet our policy criteria.
- Refunds will be processed within 7-10 business days after approval.
- Refunds will be credited to the original payment method or as store credit (depending on payment mode).
🚫 No Refunds for COD Orders: Instead, we offer store credit or exchange.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged/incorrect item).
- Shipping charges (Rs. 200) are non-refundable.
5. Order Cancellation
- Orders can be canceled within 12 hours of placing the order.
- Once processed, orders cannot be canceled.
6. Contact Us
For any return or refund-related queries, contact us.
By purchasing from www.azlincosmetics.com, you agree to this policy.
